1. Ensure your phone is connected to your home Wi-Fi.
  2. Delete the SmartCocoon app and reinstall it. This removes any bad data.
  3. Keep the SmartCocoon app open during the setup process, and keep the phone/tablet close to the device. This ensures the local connection that is used during setup stays in place.
  4. If you have a firewall, antivirus, or VPN on your phone/tablet, either use a different phone/tablet or:
    • Temporarily delete the firewall or antivirus software or disable the VPN
    • Reset your phone/tablet
    • Reinstall the app

        5. Unplug the Smart Fan wait a few seconds, and plug it back in.

        6. Wait 30 seconds as the Smart Fan scans the existing networks.

        7. You should see a solid green LED light and blinking blue LED light after a few seconds. If you don’t:

    • Press and hold the reset button (the red button on top of the device) until all LEDs turn on, and then let it go. 
    • Wait until you see the solid green LED followed by a blinking blue LED. 
    • It is fine to occasionally see the red LED at this stage.

        8. On the app, go into the room where you want to add the device. 

        9. If you can still see the fan ID without the On, Off, Auto, and Eco buttons, please delete the fan and refresh the page. 

      10. Hit the “add” device button and follow the prompts. 

 

If these steps don’t resolve the issues, our support team is happy to help!

Note:

  • You can find the fan ID printed on the device in the following format: SC0_ (six digits+letters)
  • The fan ID will be detected automatically by Android phones (if the blue LED blinks), but for iOS phones, it needs to be manually entered.