If you are unable to log in to your account, there is no need to create a new account or add your device to a different account.
If you have forgotten your password, please use the "Forgot Password" option in the app. You should receive an email with instructions to reset your password and regain access to your account.
If you do not receive the reset email, please check your spam or junk folder. In some cases, your email provider may block or delete emails from unknown senders before they reach your inbox.
We recommend first trying to resolve the issue on your end by checking your email settings and spam filters. However, if the problem persists, we can manually reset your password for you.
To request a manual password reset, please send us an email from the same email address that is registered with your SmartCocoon account. We will reset your password and provide you with a temporary password to log in. You can then change your password after successfully accessing your account.