In case you can not log into your account there is no need to create a new account or add the device to a new account.
If you forget your password you can try the forget password button. You will receive an email to reset your password and log in to the app. If you do not receive an email this is most likely because your email has been redirected to the spam folder or the server that hosts your email deleted the Smartcocoon email because it's coming from an unknown source.
In this case, we recommend that you first try to resolve the problem at your end. We can also reset your password manually on our end.
If you would like to reset your password send us a request from the email that you registered on the app with and we will reset your password and give you a temporary password to login with. Obviously you can change your password in your first login.