If you have an Ecobee thermostat, the status will be automatically imported from your main thermostat.
For Ecobee users, we strongly recommend you choose either heating or cooling mode (instead of "Auto") on your thermostat so the SmartCocoon can have the best performance.
For all other thermostats, please go through the following steps:
1- Please click the "Change mode" button on your fan page.
2- You will be directed to the thermostat page. Please change the mode from cooling to heating or heating too cooling (depending on the season)
3- go back to the fan page and make sure you see the mode has been changed.
Please give the device some time (one or two HVAC cycles) to adjust to the new status.
Please contact us if the device does not work in sync with the main system after a few HVAC cycles, although you have chosen the correct mode. We can implement further adjustments to ensure the device works perfectly for you.