We're happy to help with your return or exchange.
Please note that this process applies only to products purchased directly from the SmartCocoon website.
We offer free return shipping for returns and exchanges requested within 30 days of the purchase date.
To get started, please follow the instructions below based on your location.
Canada
Click HERE and follow the instructions to submit your return or exchange request.
United States
Please reply to this email with the following information:
- Your Order ID
- The reason for your return or exchange
Once we receive your request, our Customer Support team will review it and get back to you as soon as possible with the next steps.
For returns, your refund will be processed within 5 business days after your package has been received and inspected.
For exchanges or replacements, we'll ship your new package as soon as we receive your returned item.
Please note that your prepaid return shipping label is valid for 30 days. We kindly ask that you ship your package within this timeframe to avoid any delays.