FAQ

Will my SmartCocoon works when the season changes?
Please note that the device will work both for cooling and heating. But it cannot work simultaneously in heating and cooling mode and will not be triggered...
Sat, 24 Sep, 2022 at 1:21 PM
How to delete a device from the app?
1- open the app and choose the room in which the device is installed from the dashboard. 2- press the trash can icon shown in the image and confirm the act...
Fri, 18 Nov, 2022 at 10:29 AM
Noise issues
Could you please take the device out of the vent, place it on a desk, turn it on (on default RPM), and see if the noise differs from what you can hear in th...
Sun, 28 May, 2023 at 6:30 PM
What type of extension cord I can use?
The power supply comes with a 6ft (150 CM) cabel. But if you need to extend that you can use any type of DC extension cord with the following specs if it is...
Wed, 7 Jun, 2023 at 3:31 PM
What is the difference between the old version and the new 2023 version?
With the new version, you receive the upgraded software right out of the box. This means that from the moment you start using our product, you’ll immediatel...
Thu, 15 Jun, 2023 at 5:24 PM
Smart Fan Depth
The thickness of the device is 1.3" so if there is 1" clearance under the grill it won't fit but if it is 2" there is a great chance th...
Wed, 21 Jun, 2023 at 2:54 PM
How to purchase 3"X10" SmartCocoon devices?
1- Click on the link below: https://mysmartcocoon.com/products/single-4x10-smart-booster-fan?variant=37444683432133 2- make sure your cart is empty....
Fri, 14 Jul, 2023 at 10:46 PM
How to change fan speed/ power?
1- On the dashboard press select the room that you have the fan in 2- click on the gear icon. 3- move the slider
Sat, 1 Feb, 2025 at 9:26 AM
I have both 2.4 anf 5G networks under the same name (SSID) but the app cannot recognize the 2.4G.
It is fine if you have both frequencies, 2.4 and 5 G, under the same name. The app can distinguish between them and will choose the proper one to connect th...
Mon, 30 Sep, 2024 at 1:52 PM
What is the energy consumption?
The energy consumption at full blast is around 2.8 watts per hour, and at the default speed, it is 2 watts per hour when the fans are working.
Mon, 24 Jul, 2023 at 7:04 PM