FAQ

How to choose a proper device size? (3"X 10" or 4"X 10")
1- Please take the grill out of the vent and place it on a flat surface 2- Flip the grill and place it upside down so you can see the grill's f...
Thu, 2 Jun, 2022 at 12:35 PM
Why there is no change in the room temperature after the installation?
There might be some cases in which the user doesn't feel any difference in the room temperature after the installation. There are only 2 situations that...
Thu, 14 Jul, 2022 at 5:57 PM
Why I cannot reset my device and do not see the blinking blue LED to start the setup process?
If you have already tried to reset the device but you are still having issues with this process, we would like to kindly ask you to send us a very short vid...
Mon, 17 Jul, 2023 at 12:43 PM
How to delete/ modify a scheduling?
On the main page of the fan, you can modify/ delete it the scheduling. On the right side of each schedule, you can see a trash bin that deletes the sche...
Sat, 27 Apr, 2024 at 4:18 PM
I am getting an error saying "End time must be later that start time" What dose this means?
On this version, the app only can have one schedule per day which must be within every 24 hours.  In other words, the start time and the end time must be i...
Sat, 16 Jul, 2022 at 3:23 PM
Why there is a delay on the app to show the device status?
When the user sends a command on the app, it will be implemented immediately. For example, once the user turns the device "ON," the fans will star...
Wed, 21 Sep, 2022 at 5:19 PM
Will my SmartCocoon works when the season changes?
Please note that the device will work both for cooling and heating. But it cannot work simultaneously in heating and cooling mode and will not be triggered...
Sat, 24 Sep, 2022 at 1:21 PM
How to delete a device from the app?
1- open the app and choose the room in which the device is installed from the dashboard. 2- press the trash can icon shown in the image and confirm the act...
Fri, 18 Nov, 2022 at 10:29 AM
Noise issues
Could you please take the device out of the vent, place it on a desk, turn it on (on default RPM), and see if the noise differs from what you can hear in th...
Sun, 28 May, 2023 at 6:30 PM
What type of extension cord I can use?
The power supply comes with a 6ft (150 CM) cabel. But if you need to extend that you can use any type of DC extension cord with the following specs if it is...
Wed, 7 Jun, 2023 at 3:31 PM