FAQ
There are several ways to find your SmartCocoon Device ID: 1. Check your phone's Wi-Fi list (Recommended) When the device is in pairing mode and the bl...
Thu, 25 Jun, 2026 at 7:02 PM
If you encounter this error while attempting to connect your ecobee thermostat to the SmartCocoon app, please follow the steps below: Or: Or: 1- O...
Mon, 23 Mar, 2026 at 1:51 PM
If you successfully add your ecobee thermostat to the SmartCocoon app, all SmartCocoon devices associated with that thermostat will automatically connect. F...
Thu, 25 Jun, 2026 at 7:06 PM
If you receive a message in the app indicating that your temperature sensor is offline, please try the following steps: Check the fan and sensor location...
Tue, 2 Sep, 2025 at 1:09 PM
If you have already added your Nest thermostat to the SmartCocoon app but your fans are not working in sync with it, you may need to delete the Nest thermos...
Mon, 22 Dec, 2025 at 6:53 PM
Both SmartCocoon and Ecobee sensors are great tools for managing your home's comfort, they just work a little differently, and they actually complement ...
Thu, 14 May, 2026 at 4:05 PM
The sensor is an accessory we offer that works together with our fan. It enhances its performance and provides more accurate data. To explain this better, I...
Thu, 14 May, 2026 at 4:01 PM
To change the temperature unit, please follow these steps: 1- On the dashboard, click on the 3 lines next to the home name. 2- Click on &qu...
Thu, 4 Jun, 2026 at 2:51 PM
Sometimes, the fan simply needs a small push to get it working properly again. Please gently press the center of the fan blade (the part not covered by the...
Thu, 25 Jun, 2026 at 7:11 PM
SmartCocoon offers a 30-Day Price Match Guarantee. If a product you purchased goes on sale on our website within 30 days of your purchase, we'll gladly ...
Thu, 25 Jun, 2026 at 3:24 PM