FAQ
No. The product is a booster fan meaning it will only boost whatever is already in the ducting system, If the main HVAC system is generating heat, the prod...
Thu, 10 Aug, 2023 at 3:53 PM
Please go through the following steps: 1- Unplug the device and wait for 30 seconds. 2- Plug the device, bask, and wait for another 10 seconds. You mig...
Tue, 15 Jul, 2025 at 5:18 PM
The device can be installed in reverse, allowing it to push air from the room into the return vent rather than pulling air from the duct into the room. This...
Mon, 28 Jul, 2025 at 11:11 AM
To delete your account, please go through the following steps: 1- Open the app and click "settings" on the lower right of the screen. ...
Thu, 21 Dec, 2023 at 9:35 AM
When connecting the device to the app, if you are using an iOS phone, you will be asked to enter the Unit ID. You can find the fan ID printed on the device...
Tue, 26 Dec, 2023 at 4:31 PM
The first thing to check is to see the status of the LEDs on the device. If you see a solid green + blue light when the fans are not spinning (if the fa...
Thu, 8 Feb, 2024 at 1:25 PM
On the fan page, please click on the gear icon. You can see the firmware version on the next page.
Tue, 12 Mar, 2024 at 11:25 AM
On the main page of the app where you can set the fan, press on the gear icon. Then, press on the "Fan Name" and write the name that you wan...
Thu, 4 Apr, 2024 at 4:38 PM
If you receive a notification on the app about your device being offline, please check the following: On the app, try to control the device. For example, ...
Sat, 18 May, 2024 at 11:02 AM
If you have an Ecobee thermostat, the status will be automatically imported from your main thermostat. For Ecobee users, we strongly recommend you choose ...
Fri, 17 May, 2024 at 2:10 PM