FAQ
If you successfully add your ecobee thermostat to the SmartCocoon app, all devices under that thermostat will automatically connect. From then on, your Smar...
Fri, 29 Aug, 2025 at 10:54 AM
If you receive a message in the app indicating that your temperature sensor is offline, please try the following steps: Check the fan and sensor location...
Tue, 2 Sep, 2025 at 1:09 PM
Yes. You can connect one temperature/humidity sensor to more than one fan if they are installed in one room. The sensor is installed in each room, and it wi...
Fri, 5 Sep, 2025 at 3:30 PM
If you have already added your Nest thermostat to the SmartCocoon app but your fans are not working in sync with it, you may need to delete the Nest thermos...
Mon, 22 Dec, 2025 at 6:53 PM
Since you have a Nest, we recommend using Eco mode, this is the best way to use SmartCocoon with a Nest! In this mode, the fan follows your Nest's signa...
Thu, 14 May, 2026 at 4:06 PM
Both SmartCocoon and Ecobee sensors are great tools for managing your home's comfort, they just work a little differently, and they actually complement ...
Thu, 14 May, 2026 at 4:05 PM
The sensor is an accessory we offer that works together with our fan. It enhances its performance and provides more accurate data. To explain this better, I...
Thu, 14 May, 2026 at 4:01 PM